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Case Study: Nationwide License Management

Permit Pros support for restaurant licensing department

After a companywide reorganization, a large national Asian restaurant operator engaged PermitPROS to stabilize its licensing operations. Our team evaluated and rebuilt the licensing framework, audited active licenses, managed renewals, and addressed complex officer changes. In doing so, we identified significant risk, including missing and expired licenses, inaccurate records, and a growing backlog that threatened ongoing operations. We updated standard operating procedures, secured lapsed and missing licenses, corrected records and naming conventions, recovered documentation, improved renewal timelines, and completed required officer updates. As a result, the client now relies on PermitPROS to manage licensing for all brand locations nationwide.

Restaurant Situation & Support Needed

The business underwent a major operational reshuffle to support its next phase of growth. During this transition, the licensing function responsible for compliance across dozens of jurisdictions became fragmented, with limited visibility and increasing pressure to meet complex regulatory requirements. What had been a back-office function quickly became a critical risk to continuity and compliance.

PermitPROS was engaged to deliver a fully managed, end-to-end licensing solution. The client entrusted us with complete ownership of its licensing operations, allowing us to act as a true partner and ensure consistent compliance across every location.

The Approach with Restaurants

  • We reviewed their entire licensing process
  • Our pros completed a full audit of current licenses
  • Engaged consummate license management + renewal
  • Initiated continued guidance and assistance with officer changes
Human Resources HR Licenses and Permits
Human Resources HR Licenses and Permits

What we found in restaurant operations

  • The breadth of the backlogs and size of risk
  • Licenses that were required but missing
  • Required licenses that were expired
  • Missing or inaccurate records in their system

Rescuing restaurant operations

  • Revised the license SOP
  • Applied for missing licenses
  • Brought current expired licenses
  • Provided proper naming conventions
  • Retrieved license copies
  • Corrected renewal notification times
  • Made officer changes for required licenses
  • Virtually eliminated fines and violations

The client continues to use our services across all their brand locations.

Managing licenses across jurisdictions is tough. Our license management professionals allow restaurant groups make corporate or structural adjustments without risk to the daily operation of locations.

Is your restaurant ready for PermitPROS?

We can be on our way with simple contact info, but the more information you provide, the faster we can build solutions and deliver the top-notch service.

Our comprehensive range of licensing and compliance services can enable restaurant concepts to stay focused on delivering exceptional dining experiences while evolving with markets. Clients rely on us as a trusted provider for top brands seeking continuity and consistency.

License Management Solutions for Restaurants

Faster Openings

Reduced Risk

Lower Overhead

Fewer disruptions

Solid compliance

Easier Expansion

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